What happens if my box arrives damaged?

Please inspect your order upon arrival and contact us immediately via customercare@terracycle.com.au if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

All Zero Waste Boxes are assembled by hand in our warehouses. We monitor our packing to improve our processes.  If you’re missing an item or something isn’t as you ordered please complete the following steps:

1. Take a photo of what you received
2. Send photo/s to our customer service team
3. Include order number

If you have any further questions you can contact us here.