cs.anz
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Recent activity by cs.anz
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Can I request a branded collection box?
We typically do not provide collection boxes. We encourage everyone to decorate and collect in any old cardboard box, which you can then seal up and send to us once full. Visit our resources page a...
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Why haven't I received an email to download my label?
Sometimes there’s a slight delay in generating and sending you the confirmation email. You can also access the label in your account. Log in to your TerraCycle account and click “Profile” (this i...
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Why have I been removed from a program?
Collectors need to remain active by sending rubbish to TerraCycle every six months. If you haven't sent any rubbish within this time period, you have likely been removed from the program to create ...
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What happens with my recycling after it’s sent to TerraCycle?
Learn about our recycling process here and see it in action here.
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How can I recycle blister packs?
If you are in the Northern Territory, you can drop off your blister packs at Territory Pharmacies thanks to the Territory Pharmacy Blister Pack Free Recycling Program. In other parts of Australia...
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How can I access promotional materials to boost my collections?
To help promote your public drop-off point, you can access a number of resources on our resources page. We have downloadable flyers, guides, and social media images that you can download. We even h...
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How can I remove a program from my account?
Log in to your TerraCycle account and click “Profile” (this is under the person-shape icon) Select “Account Information” > “My programs" Find the relevant program you wish to remove and click th...
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How can I recycle an item that you don’t have a free recycling program for?
We offer free recycling solutions when we have brand sponsors who fund the cost of collecting and recycling hard-to-recycle products and packaging. Your feedback to brands is important, and letting...
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How do I return my Zero Waste Box when it’s full?
When your Zero Waste Box is full, simply tape the top opening shut. Your box will arrive with a prepaid return shipping label already attached to the back of the box! All you need to do is drop the...
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Will I receive points for dropping off my recycling at a public drop-off point or retailer?
Public drop-off point administrators will receive points for the hard-to-recycle rubbish collected at their location. Some retail programs also receive rewards points, and usually share informatio...
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