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I'd like to set up a public drop-off point but the program is full, what can I do?
Popular free recycling programs sometimes reach full capacity. As you sign up for these recycling programs on our website, the button will note “sign up and join waitlist,” and you’ll be placed on ...
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What are the maximum parcel or box size dimensions?
The box you use should not be longer than 105cms, or bigger than 0.025 cubic metres overall, and should not be heavier than 20kgs. Please note: Some programs require a minimum shipment weight to ea...
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How do I delete my account?
We're sorry you're leaving. Please contact us, and a member of our team will assist you with your request.
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Why have I not been credited points for my shipment?
There are a number of reasons why your shipment might not be credited with points: The shipment is yet to be delivered to us - sometimes shipments can get stuck along the way in the Australia Post...
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Do I need a TerraCycle account to start recycling?
I'd like to drop off rubbish at my nearest public drop-off point You do not require a TerraCycle account. Simply search our map to find a location near you. I'd like to set up my own public drop-of...
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Why was my shipment returned to me?
Australia Post may have made an error when reading shipping labels. Please reprint your label and return it to your local post office to reship. Here’s how you can print a new label.
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Why does a Zero Waste Box cost money when free recycling programs do not?
The cost of recycling can be broken down into three main parts: transportation, processing and recycling. For public council recycling, your taxes pay for kerbside pickup, transportation to the rec...
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How can I set up a public drop-off point?
To set up a public drop-off point, you'll first need to decide where your drop-off point will be. It could be your home, local school, or community facility. When you sign up as a public drop-off p...
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Which free recycling programs do you offer?
You can view a full list of free recycling programs here.
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Why can't I update my address?
If you are a public drop-off point, you will need to contact us if you’d like to change your address. For all other changes, follow the steps below: Log in to your account Click ‘Edit my detail...
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